KinooCarePrivacy policy
Last updated: 17 August 2026
This policy covers the kinoocare.com institutional website and, as of this version, also the KinooCare app (app.kinoocare.com) — privacy links inside the app now point directly to this page. This means that, if you already have an app account, your circle's data (including dependants' health data) is not yet fully described here; coverage of that data is still being completed, see section 5 for what is already confirmed and what remains pending.
This policy is being updated in phases. Section 5.2 transparently lists the points that are still being finalised.
1. Who processes your data
For privacy questions, contact us at info@kinoocare.com.
2. Data this site collects
This section is organised by data type. This site has no user accounts, no login, and stores no data about circles, children, elderly relatives, or people with special needs, that data only exists in the KinooCare app (app.kinoocare.com), covered by its own privacy policy, see section 5.
2.1 Contact information
| Data | Where and when | Legal basis | Status |
|---|---|---|---|
| "Request access" form, on submission | GDPR Art. 6(1)(b), pre-contractual steps taken at the data subject's request | Collected on screen, but not currently sent to any server (see section 3) |
2.2 Usage preferences
| Data | Where and when | Legal basis | Status |
|---|---|---|---|
| Usage type (co-parenting / elderly care / special needs / other) | "Request access" form, on submission | Art. 6(1)(b), same basis as email, used only to route the access request | Collected on screen, but not currently sent to any server (see section 3) |
2.3 Technical data (cookies)
| Data | Where and when | Legal basis | Status |
|---|---|---|---|
| Language preference (pt/en) | Technical cookie, set when switching language | Art. 6(1)(f), strictly functional legitimate interest; exempt from consent as strictly necessary for functionality requested by the user | Active today |
2.4 Information related to the child, elderly person or dependant
This institutional site (the pages outside app.kinoocare.com) does not collect any information about the person being cared for (child, elderly person, or person with special needs). That data, including health data, only exists inside the KinooCare app (app.kinoocare.com) once an account is created. A full description of that data — categories, legal basis and subprocessors — is still being finalised in this policy; seesection 5 for what is already confirmed.
3. Current state of the "Request access" form
Right now, the access request form does not send your data to any server, it exists to test the site's flow ahead of launch. Once this form starts collecting real requests, this policy will be updated to describe where your email and usage type are stored, for how long, and who has access, before the form becomes publicly available.
4. Cookies
This site uses a single cookie: a first-party language preference cookie, with no advertising or analytics purpose, lasting about one year. There are no third-party cookies, advertising pixels, or analytics tools (Google Analytics, Plausible, PostHog, Meta Pixel or similar) installed on this site as of this policy's date.
If this changes (for example, if an analytics tool is installed), this section will be rewritten before that change goes live, with a consent banner where applicable.
5. If you already use the KinooCare app
This policy also applies to the KinooCare app (app.kinoocare.com) — privacy links inside the app point to this page. In this section we describe what is already confirmed about data processing in the app, and flag, with the same transparency, what is still pending completion.
5.1 Already confirmed and covered
| Subprocessor | Purpose | Data processed | Region | Legal basis |
|---|---|---|---|---|
| Resend | Transactional email delivery: account welcome email and family invite | Recipient's name and email; for the family invite, also the inviter's name and the family name. Never includes health data. | Ireland/EU | Art. 6(1)(b) GDPR (pre-contractual steps/contract performance) for the welcome email; for the family invite, Art. 6(1)(b) or (f), to be confirmed depending on who is considered the primary data subject of that contractual relationship. |
5.2 Still pending completion in this policy
The items below are identified and being worked through, not overlooked:
- Full description of your circle's data processed in the app, including dependants' health data (GDPR Art. 9) — conditions, medication, allergies, documents, emergency contacts.
- Full list of app subprocessors beyond Resend (for example, an AI provider and a document storage provider, still to be confirmed).
- Data retention periods for the app.
- A functional account and data deletion process in the app (GDPR Art. 17) — currently being specified.
6. Your rights
Over the data this site and section 5.1 of this policy already fully describe (email and usage type from the access request form, once the backend is active; and the data processed by Resend described above), you have the right to access, rectify, erase and object to processing, by contacting info@kinoocare.com. We respond within one month, extendable by two further months in more complex cases, with the reason communicated to you.
For the items still pending in section 5.2 — namely dependants' health data and account deletion in the app — you can also contact us atinfo@kinoocare.com, but the request may involve manual handling on our part while the automated process is not yet available.